According to NASFUND, NBPOL is the largest private sector employer in PNG with over 24,000 employees.
The kiosk project is intended to enhance NASFUND’s service availability for members to view their account information including balances, transaction histories, beneficiary information and housing advance eligibilities in real time.
NASFUND CEO, Ian Tarutia, said: “Member engagement is a key strategic pillar for the Fund. As such we are committed to doing more for our members using digital technology as a platform to improve service availability and drive improved customer experiences.”
The initial kiosk deployed at NBPOL’s Mosa Head Office in Kimbe was a proof of concept product. Feedback received pointed to the concept being successful. NASFUND is now in the process of finalising final touch ups to the concept.
Further product rollout will be expanded to NBPOL sites in Port Moresby, Lae and Mt Hagen with the rest of the country also in consideration for deployments.
NBPOL Group Country Manager Robert Nilkare said: “It is pleasing to see the concept coming to fruition, which will be highly beneficial to 3,000 NBPOL members that contribute to NASFUND. It is our intention to have such services reach our workers at their plantation sites so they don’t have to make the trips to Kimbe to check their account information.
“I credit NASFUND and its Board and Management for considering bringing such services to their members.”
NASFUND will also make the kiosks available at major shopping centres to enhance availability of its services after hours and on the weekends. The rollout program is intended to be completed before end of 2019.
(NASFUND Chief Officer Member Services Charlie Gilichibi, right, with Hedwig Pochie Walarw, Accounts Receivable Officer at NBPOL’s Mosa Head Office, after checking her balance using the kiosk)