Mike Greig, Digicel Fiji CEO said; “This is an exciting innovation which brings the best in software as a service digitalize and boost our tourism economy. The introduction of this digital service underpins our commitment to better serve and support Fiji’s number one earner – the tourism sector. SmartButler is an exclusive product offered by Digicel for Fiji and the Pacific.”
“SmartButler is custom designed software for hotels and resorts to raise their standard of guest services, work smarter and more efficiently, and easily identifying areas of improvement, along with other benefits.”
Digicel has partnered with JAYBEE Systems based out of Jerusalem, Israel to bring this product to Fiji hotels and resorts. JAYBEE already have luxury resorts in Fiji running SmartButler and have a worldwide customer base operating in over 50 countries across major international hotel chains.
Joseph Ron, JAYBEE MD said; “We are very excited to partner with Digicel, a leading digital cloud services provider in Fiji to provide the tourism segment operational improvements, staff efficiencies driving the best guest experiences in the existing and new resorts within Fiji. With SmartButler, resorts can significantly improve productivity and reduce costs due to smart tools like LogBook, HouseKeeping Supervision and Minibar Operations modules available. Guest experience and customer satisfaction is the direct outcome form these innovative tolls and hotels will notice the impact in improved hotel ranking.”
“SmartButler is going to change the game for Fiji’s hotels and resorts. The innovation offers huge benefits for tourism. This will help deliver fast, accurate and exceptional service, while going above and beyond guest expectations. Staff will have a centralized on-line data base to log, dispatch, escalate and follow-up on all services. Overall, SmartButler will greatly assist in managing the hotel resources more effectively,” added Mr Greig.